Terms and Conditions

Please read these terms carefully before using our services

Last Updated: November 17, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Dante Homes LLC, doing business as Volunteer Decks ("Volunteer Decks," "we," "us," or "our"), concerning your access to and use of our website, services, and any related media, channels, or mobile applications.

By accessing our website or using our services, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you are prohibited from using or accessing our services.

We reserve the right to change or modify these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of those changes.

OUR SERVICES

2. Description of Services

Volunteer Decks provides professional deck construction, repair, and related services in the Knoxville, Tennessee area, including but not limited to:

Custom deck design and construction
Deck repair and restoration
Patio construction
Structural inspections and assessments
Related outdoor construction services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

PRICING & QUOTES

3. Quotes, Estimates, and Pricing

Free Consultations and Quotes

We provide free, no-obligation consultations and written quotes for our services. All quotes are valid for 30 days from the date of issuance unless otherwise specified.

Pricing Changes

Quoted prices may change if:

The scope of work changes after the initial assessment
Unexpected structural issues or complications are discovered
Material costs significantly increase before project commencement
Additional work is requested beyond the original quote

Any price changes will be communicated and approved by you before proceeding with the additional work.

Final Pricing

Final project pricing will be confirmed in a written contract or work order signed by both parties before work begins.

PAYMENT

4. Payment Terms

Payment Schedule

Unless otherwise agreed upon in writing, our standard payment terms are:

Deposit: A deposit may be required before work begins, typically 25-50% of the total project cost
Progress payments: May be required for larger projects at specified milestones
Final payment: Due upon project completion and customer approval

Accepted Payment Methods

We accept payment via cash, check, credit card, or ACH transfer. Payment processing fees may apply to certain payment methods.

Late Payments

Payments not received within the agreed-upon timeframe may be subject to late fees and may result in suspension of work until payment is received. We reserve the right to charge interest on overdue balances at the maximum rate permitted by Tennessee law.

SCHEDULING

5. Scheduling and Cancellations

Project Scheduling

We will work with you to schedule your project at a mutually agreeable time. While we make every effort to adhere to scheduled timelines, project completion dates are estimates and may be affected by weather, material availability, or unforeseen circumstances.

Customer Cancellations

If you need to cancel or reschedule:

Consultations: May be cancelled or rescheduled with at least 24 hours notice
Scheduled projects: Cancellation before work begins may result in forfeiture of deposit if materials have been ordered
Projects in progress: Cancellation may result in charges for work completed and materials purchased

Our Cancellations

We reserve the right to cancel or reschedule projects due to weather, crew availability, or other circumstances beyond our control. In such cases, we will notify you as soon as possible and work to reschedule at your earliest convenience.

WARRANTIES

6. Warranties and Guarantees

Workmanship Warranty

We provide a 5-year warranty on workmanship for all deck construction projects. This warranty covers defects in labor and installation when the work is performed according to industry standards and specifications.

This warranty does not cover damage resulting from normal wear and tear, improper maintenance, misuse, neglect, or acts of nature (such as severe weather, floods, or earthquakes).

Materials Warranty

All materials used in our projects are covered by the manufacturer's warranty. We will assist you in filing any warranty claims with material manufacturers should defects occur.

Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you are not completely satisfied with our workmanship, we will work with you to make it right.

Important Note: Warranty claims must be reported to us in writing within 30 days of discovery. Failure to properly maintain your deck according to manufacturer recommendations may void warranty coverage.

YOUR RESPONSIBILITIES

7. Customer Responsibilities

As our customer, you agree to:

Provide accurate information about your property and project requirements
Obtain any necessary permits or approvals from homeowners associations (we can assist with this process)
Ensure clear access to the work area and adequate parking for our crew
Secure pets and notify us of any potential hazards on the property
Make timely payments according to the agreed-upon schedule
Notify us immediately of any concerns or issues during the project
Properly maintain your deck after installation according to manufacturer guidelines

LIABILITY

8. Limitation of Liability

To the fullest extent permitted by law, Volunteer Decks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific services giving rise to the claim.

We maintain general liability insurance and workers' compensation insurance as required by Tennessee law.

Some states do not allow limitations on implied warranties or the exclusion of certain damages, so some of the above limitations may not apply to you.

INTELLECTUAL PROPERTY

9. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Volunteer Decks or its content suppliers and is protected by United States and international copyright laws.

Design plans and custom drawings created for your project remain our intellectual property, though you have the right to use them for the specific project for which they were created.

We may use photos and descriptions of completed projects for marketing purposes unless you specifically request otherwise in writing.

COMMUNICATIONS

10. Communications and SMS Terms

Consent to Communications

By providing your contact information, you consent to receive communications from us via email, SMS text messages, and phone calls regarding your inquiry, quotes, project updates, and occasional marketing messages.

SMS Messaging Terms

Message frequency varies based on your project and preferences
Message and data rates may apply from your carrier
Reply STOP to any message to opt out of SMS communications
Reply HELP for assistance or contact us directly
We do not charge for SMS messages, but your carrier's rates apply

Opting Out

You may opt out of marketing communications at any time by replying STOP to SMS messages, clicking unsubscribe in emails, or contacting us directly. Opting out of marketing communications will not affect transactional messages related to active projects.

For more information about how we handle your data, please see our Privacy Policy

DISPUTES

11. Dispute Resolution

Informal Resolution

We are committed to resolving any disputes amicably. If you have a concern or complaint, please contact us directly so we can work together to find a solution.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.

Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Knox County, Tennessee, and you consent to the jurisdiction of such courts.

INDEMNIFICATION

12. Indemnification

You agree to defend, indemnify, and hold harmless Volunteer Decks and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of our services.

LEGAL PROVISIONS

13. Severability and Waiver

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative.

Entire Agreement

These Terms, along with our Privacy Policy and any written contract or work order, constitute the entire agreement between you and Volunteer Decks regarding our services.

UPDATES

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by updating the "Last Updated" date at the top of these Terms and posting the new Terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.